# PSR Article 20 — Information and conditions

Textual state: amended_substantial. 153 words changed

- Current text: Council final compromise text (Council document 8221/26) — not yet law.
- Compared against: COM(2023) 367 final — superseded.
- Classification is mechanical; method: https://paymentslaw.eu/method/
- Editorial review state: not_assessed. Markers are curated and selective, not a complete assessment.

Word-level diff, proposal → compromise: `{+text+}` was inserted, `[-text-]` was deleted.

## Paragraph 0

The payment service provider shall provide the following information and conditions to the payment service user: (a) on the payment service provider: (i) the name of the payment service provider, the geographical address of its head office and, where applicable, the geographical address of its [-agent, distributor -]{+agent +}or branch established in the Member State where the payment service is offered, and any other address, including electronic mail address, relevant for communication with the payment service provider; (ii) the particulars of the relevant supervisory authorities designated under Directive (EU) [PSD3] and of the register provided for in Articles 17 and 18 of that Directive or of any other relevant public register of authorisation of the payment service provider and the registration number or equivalent means of identification in that register; (b) on the use of the payment service: (i) a description of the main characteristics of the payment service to be provided; (ii) a specification of the information or unique identifier that has to be provided by the payment service user in order for a payment order to be properly placed or executed; (iii) the form of and procedure for placing a payment order or giving [-permission -]{+consent +}to execute a payment transaction and withdrawal of such [-permission -]{+consent +}in accordance with Articles 49 and 66; (iv) a reference to the time of receipt of a payment order in accordance with Article 64 and the cut-off time, if any, established by the payment service provider; (v) the maximum execution time for the payment services to be provided; (vi) the estimated time for the funds of credit transfers to be received by the payment service provider of the payee located outside the Union; (vii) [-whether there is a possibility to agree on -]{+the +}spending limits for the use of [-the -]{+each +}payment instrument in accordance with Article [-51(1); -]{+51(1) with information on the length of a delay for any resulting increase in spending limits to come into effect and description of how the payment service user can modify the spending limits and adjust or opt out of the application of a delay period; +}(viii) in the case of co-badged card-based payment instruments, the payment service user’s rights under Article 8 of Regulation (EU) 2015/751; (c) on charges, interest and exchange rates: (i) all charges payable by the payment service user to the payment service provider including those connected to the manner in and frequency with which information under this Regulation is provided or made available and, where applicable, the breakdown of the amounts of such charges; (ii) all charges, if any, for domestic, automated teller machines (ATMs) withdrawals payable by payment service users to their payment service provider at an ATM of: (1) their payment service provider; (2) a payment service provider belonging to the same network of ATMs as the user’s payment service provider; (3) a payment service provider belonging to a network of ATMs with whom the user’s payment service provider has a contractual relationship; (4) an ATM [-provider not servicing payment accounts when offering cash withdrawal services; -]{+deployer; +}(iii) where applicable, the interest and exchange rates to be applied or, if reference interest and exchange rates are to be used, the method of calculating the actual interest, and the relevant date and index or base for determining such reference interest or exchange rate; (iv) where agreed, the immediate application of changes in reference interest or exchange rate and information requirements relating to the changes in accordance with Article 22(3); (v) where applicable, the estimated charges for currency conversion services in relation to a credit transfer expressed as a percentage mark-up over [-the latest available applicable foreign -]{+an aggregated mid-market +}exchange [-reference -]rate [-issued by -]{+as referred to in Article 5(4). That mark-up and any other applicable charges, also expressed as a monetary amount in +}the [-relevant central bank; -]{+currency of the payer's account, shall be disclosed to the payer prior to the initiation of each payment transaction; +}(d) on communication: (i) where applicable, the means of communication, including the technical requirements for the payment service user’s equipment and software, agreed between the parties for the transmission of information or notifications under this Regulation; (ii) the manner in, and frequency with which, information under this Regulation is to be provided or made available; (iii) the language or languages in which the framework contract will be concluded and communication during that contractual relationship undertaken; (iv) the payment service user’s right to receive the contractual terms of the framework contract and information and conditions in accordance with Article 21; (e) on safeguards and corrective measures: (i) where applicable, a description of the steps that the payment service user is to take in order to keep safe a payment instrument and how to notify the payment service provider for the purposes of Article 52, point (b); (ii) the secure procedure for notification of the payment service user by the payment service provider in the event of suspected or actual fraud or security threats; (iii) [-where agreed, -]the conditions under which the payment service provider reserves the right to block a payment instrument in accordance with Article 51; (iv) the liability of the payer in accordance with Article [-57(5), -]{+57, +}Article 59(3) and Article 60, including information on the relevant amount; (v) how and within what period of time the payment service user is to notify the payment service provider, and the police in case of impersonation fraud referred to in Article [-59, -]{+59 or +}of any unauthorised or incorrectly initiated or executed payment [-transaction or of any authorised credit transfer made following an incorrect application of the name and unique identifier matching verification service or impersonation fraud, -]{+transaction, +}in accordance with Article 54; (vi) the payment service provider’s liability for unauthorised payment transactions in accordance with Article 56, for the incorrect application of the name and unique identifier matching verification service in accordance with Article 57, and for impersonation fraud in accordance with Article 59; (vii) the liability of the payment service provider for the initiation or execution of payment transactions in accordance with Articles 75 and 76; (viii) the conditions for refund in accordance with Articles 62 and 63; (f) on changes to, and termination of, the framework contract: (i) where agreed, information that the payment service user will be deemed to have accepted changes in the conditions in accordance with Article 22, unless the payment service user notifies the payment service provider before the date of their proposed date of entry into force that they are not accepted; (ii) the duration of the framework contract; (iii) the right of the payment service user to terminate the framework contract and any agreements relating to termination in accordance with Article 22(1) and Article 23; (g) on redress: (i) any contractual clause on the law applicable to the framework contract or the competent courts; (ii) the alternative dispute resolution procedures available to the payment service user in accordance with Articles 90, 94 and 95.