# Instrument Metadata
# Output tuned for LLM consumption -- deterministic parse of the
# EUR-Lex source, no LLM involved in generation.

instrument_id: consumer-rights
celex: "32011L0083"
eli: "http://data.europa.eu/eli/dir/2011/83/oj"
full_title: Consumer Rights Directive 2011/83/EU
short_title: Consumer Rights
instrument_type: directive
document_type: directive
normative_weight: binding
jurisdiction: EU
effective_period:
  from: "2011-12-12"
  to: null
dates:
  adopted: "2011-10-25"
  entered_into_force: "2011-12-12"
status: in_force
legal_status: in_force
structure_levels:
  - title
  - chapter
  - article
total_articles: 44
total_recitals: 0
total_annexes: 2
definitions_article: 2
chunk_strategy: by_chapter
chunks:
  - /consumer-rights/chunks/consumer-rights_t01_subject_matter_definitions_and_scope.md
  - /consumer-rights/chunks/consumer-rights_t02_consumer_information_for_contracts_other.md
  - /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
  - /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
  - /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
  - /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
  - /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
  - /consumer-rights/chunks/annexes.md
key_dates:
  - date: "2002-09-23"
    type: citation
    article: "31"
    context: "…as amended by Directive 2002/65/EC of the European Parliament and of the Council of 23 September 2002 concerning the distance marketing of…"
  - date: "2008-04-23"
    type: citation
    article: "15"
    context: "…to Article 15 of Directive 2008/48/EC of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers…"
  - date: "2009-01-14"
    type: citation
    article: "3"
    context: "…the scope of Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in…"
  - date: "2011-10-25"
    type: lifecycle
    context: "Adopted"
  - date: "2011-12-12"
    type: lifecycle
    context: "Entered into force"
  - date: "2013-12-13"
    type: deadline
    article: "28"
    context: "1. Member States shall adopt and publish, by 13 December 2013, the laws, regulations and…"
  - date: "2014-06-13"
    type: application
    article: "28"
    context: "…purposes of the report referred to in Article 30. They shall apply those measures from 13 June 2014. When Member States adopt those…"
  - date: "2016-12-13"
    type: review
    article: "30"
    context: "By 13 December 2016, the Commission shall submit a report…"
  - date: "2021-11-28"
    type: deadline
    article: "24"
    context: "…the maximum amount of which shall be at least EUR 2 million. 5. Member States shall, by 28 November 2021, notify the Commission of the rules…"
  - date: "2025-09-27"
    type: deadline
    article: "22a"
    context: "…information pursuant to Article 5(1), point (ea), and Article 6(1), point (la). 2. By 27 September 2025 the Commission shall, by means of…"
  - date: "2025-12-19"
    type: deadline
    article: "29"
    context: "…and (9), Article 16b(7) and Article 16e, it shall inform the Commission thereof by 19 December 2025, as well as of any subsequent…"

generated_at: "2026-10-05T22:50:39.775Z"

articles:
  - article_number: 1
    article_title: Subject matter
    chunk_file: /consumer-rights/chunks/consumer-rights_t01_subject_matter_definitions_and_scope.md
    path: "Chapter I > Article 1"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - scope
      - general_provisions
      - definitions
    keywords:
      - consumer
      - trader
    contains:
      obligations: false
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 2
    article_title: Definitions
    chunk_file: /consumer-rights/chunks/consumer-rights_t01_subject_matter_definitions_and_scope.md
    path: "Chapter I > Article 2"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - scope
      - general_provisions
      - definitions
      - liability
      - refunds
      - data_protection
    keywords:
      - consumer
      - transfer
      - security
      - data
      - access
      - third party
      - scheme
      - trader
      - goods
      - goods made to the consumer’s specifications
      - personal data
      - sales contract
      - service contract
      - distance contract
      - off-premises contract
      - business premises
      - durable medium
      - digital content
      - financial service
      - public auction
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references:
      - instrument_type: regulation
        reference: "2016/679"
      - instrument_type: directive
        reference: "2019/770"
      - instrument_type: directive
        reference: "2019/770"
    recitals: []

  - article_number: 3
    article_title: Scope
    chunk_file: /consumer-rights/chunks/consumer-rights_t01_subject_matter_definitions_and_scope.md
    path: "Chapter I > Article 3"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - scope
      - general_provisions
      - definitions
      - data_protection
    keywords:
      - consumer
      - transaction
      - transfer
      - data
      - trader
      - goods
      - personal data
      - distance contract
      - off-premises contract
      - digital content
      - financial service
      - digital service
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 1
      - target: Article 2
      - target: Article 3
        paragraph: "2"
      - target: Article 3
        paragraph: "5"
      - target: Article 3
        paragraph: "6"
      - target: Article 4
      - target: Article 6a
      - target: Article 8
        paragraph: "6"
      - target: Article 11a
      - target: Article 19
      - target: Article 21
      - target: Article 22
      - target: Article 23
      - target: Article 24
        paragraph: "1"
      - target: Article 24
        paragraph: "6"
      - target: Article 25
      - target: Article 26
      - target: Article 27
      - target: Article 29
      - target: Article 16a
      - target: Article 16d
      - target: Article 6
        paragraph: "7"
      - target: Article 8
        paragraph: "2"
    external_references: []
    recitals: []

  - article_number: 4
    article_title: Level of harmonisation
    chunk_file: /consumer-rights/chunks/consumer-rights_t01_subject_matter_definitions_and_scope.md
    path: "Chapter I > Article 4"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - scope
      - general_provisions
      - definitions
    keywords:
      - consumer
    contains:
      obligations: true
      prohibitions: true
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 5
    article_title: Information requirements for contracts other than distance or off-premises contracts
    chunk_file: /consumer-rights/chunks/consumer-rights_t02_consumer_information_for_contracts_other.md
    path: "Chapter II > Article 5"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - information_requirements
    keywords:
      - consumer
      - transaction
      - trader
      - goods
      - off-premises contract
      - digital content
      - commercial guarantee
      - commercial guarantee of durability
      - durability
      - producer
      - reparability score
      - software update
      - digital service
      - compatibility
      - functionality
      - interoperability
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 22a
    external_references: []
    recitals: []

  - article_number: 6
    article_title: Information requirements for distance and off-premises contracts
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 6"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - liability
    keywords:
      - consumer
      - access
      - trader
      - goods
      - distance contract
      - off-premises contract
      - durable medium
      - digital content
      - public auction
      - commercial guarantee
      - commercial guarantee of durability
      - durability
      - producer
      - reparability score
      - software update
      - digital service
      - compatibility
      - functionality
      - interoperability
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 11
        paragraph: "1"
      - target: Article 11a
      - target: Article 7
        paragraph: "3"
      - target: Article 8
        paragraph: "8"
      - target: Article 14
        paragraph: "3"
      - target: Article 16
      - target: Article 22a
    external_references: []
    recitals: []

  - article_number: 6a
    article_title: Additional specific information requirements for contracts concluded on online marketplaces
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 6a"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - interface
      - consumer
      - access
      - third party
      - trader
      - goods
      - distance contract
      - digital content
      - online marketplace
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 7
    article_title: Formal requirements for off-premises contracts
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 7"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - information_requirements
    keywords:
      - consumer
      - consent
      - trader
      - off-premises contract
      - durable medium
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 6
        paragraph: "1"
      - target: Article 16
      - target: Article 9
        paragraph: "2"
    external_references: []
    recitals: []

  - article_number: 8
    article_title: Formal requirements for distance contracts
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 8"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - information_requirements
    keywords:
      - consumer
      - consent
      - trader
      - goods
      - distance contract
      - durable medium
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 6
        paragraph: "1"
      - target: Article 16
      - target: Article 9
        paragraph: "2"
    external_references: []
    recitals: []

  - article_number: 9
    article_title: Right of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 9"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - third party
      - trader
      - goods
      - sales contract
      - service contract
      - off-premises contract
      - digital content
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 16
      - target: Article 13
        paragraph: "2"
      - target: Article 14
      - target: Article 10
    external_references: []
    recitals: []

  - article_number: 10
    article_title: Omission of information on the right of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 10"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 6
        paragraph: "1"
      - target: Article 9
        paragraph: "2"
    external_references: []
    recitals: []

  - article_number: 11
    article_title: Exercise of the right of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 11"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - trader
      - durable medium
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 9
        paragraph: "2"
      - target: Article 10
    external_references: []
    recitals: []

  - article_number: 11a
    article_title: Exercise of the right of withdrawal from distance contracts concluded by the means of an online interface
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 11a"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
    keywords:
      - interface
      - consumer
      - access
      - trader
      - distance contract
      - durable medium
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 12
    article_title: Effects of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 12"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - off-premises contract
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 13
    article_title: Obligations of the trader in the event of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 13"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - refunds
      - data_protection
    keywords:
      - consumer
      - transaction
      - data
      - trader
      - goods
      - personal data
      - sales contract
      - digital content
      - digital service
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 11
    external_references:
      - instrument_type: regulation
        reference: "2016/679"
    recitals: []

  - article_number: 14
    article_title: Obligations of the consumer in the event of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 14"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - authorisation
      - liability
    keywords:
      - liability
      - consumer
      - consent
      - trader
      - goods
      - off-premises contract
      - digital content
      - digital service
    contains:
      obligations: true
      prohibitions: true
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 11
      - target: Article 6
        paragraph: "1"
      - target: Article 7
        paragraph: "3"
      - target: Article 8
        paragraph: "8"
      - target: Article 9
      - target: Article 7
        paragraph: "2"
      - target: Article 8
        paragraph: "7"
      - target: Article 13
        paragraph: "2"
    external_references: []
    recitals: []

  - article_number: 15
    article_title: Effects of the exercise of the right of withdrawal on ancillary contracts
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 15"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - off-premises contract
      - ancillary contract
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 9
      - target: Article 10
      - target: Article 11
      - target: Article 12
      - target: Article 13
      - target: Article 14
      - target: Article 13
        paragraph: "2"
    external_references:
      - instrument_type: directive
        reference: "2008/48/EC"
    recitals: []

  - article_number: 16
    article_title: Exceptions from the right of withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03_consumer_information_and_right_of_withdr.md
    path: "Chapter III > Article 16"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - liability
    keywords:
      - consumer
      - consent
      - trader
      - goods
      - goods made to the consumer’s specifications
      - sales contract
      - service contract
      - off-premises contract
      - digital content
      - public auction
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 9
      - target: Article 10
      - target: Article 11
      - target: Article 12
      - target: Article 13
      - target: Article 14
      - target: Article 15
      - target: Article 7
        paragraph: "2"
      - target: Article 8
        paragraph: "7"
    external_references: []
    recitals: []

  - article_number: 16a
    article_title: Information requirements for distance contracts for consumer financial services
    chunk_file: /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
    path: "Chapter IIIa > Article 16a"
    applies_to_entities:
      - member_states
      - competent_authorities
      - consumers
    topics:
      - consumer_protection
      - authorisation
      - information_requirements
    keywords:
      - interface
      - authorisation
      - consumer
      - access
      - scheme
      - trader
      - distance contract
      - durable medium
      - financial service
    contains:
      obligations: true
      prohibitions: false
      permissions: true
      definitions: true
      penalties: true
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 16b
        paragraph: "1"
      - target: Article 11a
      - target: Article 16b
    external_references: []
    recitals: []

  - article_number: 16b
    article_title: Right of withdrawal from distance contracts for financial services
    chunk_file: /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
    path: "Chapter IIIa > Article 16b"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - investment_funds
    keywords:
      - penalty
      - consumer
      - transfer
      - third party
      - trader
      - distance contract
      - financial service
      - ancillary contract
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: true
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 16a
      - target: Article 16a
        paragraph: "1"
    external_references:
      - instrument_type: directive
        reference: "2023/2225"
      - instrument_type: directive
        reference: "2023/2225"
    recitals: []

  - article_number: 16c
    article_title: Payment of the service provided before withdrawal
    chunk_file: /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
    path: "Chapter IIIa > Article 16c"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - insurance
    keywords:
      - penalty
      - consumer
      - notification
      - trader
      - distance contract
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: true
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 16b
      - target: Article 16a
        paragraph: "1"
      - target: Article 16b
        paragraph: "1"
    external_references: []
    recitals: []

  - article_number: 16d
    article_title: Adequate explanations
    chunk_file: /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
    path: "Chapter IIIa > Article 16d"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
      - information_requirements
    keywords:
      - consumer
      - trader
      - distance contract
      - financial service
    contains:
      obligations: true
      prohibitions: false
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 16a
        paragraph: "1"
    external_references: []
    recitals: []

  - article_number: 16e
    article_title: Additional protection regarding online interfaces
    chunk_file: /consumer-rights/chunks/consumer-rights_t03a_rules_concerning_financial_services_cont.md
    path: "Chapter IIIa > Article 16e"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - interface
      - consumer
      - trader
      - financial service
    contains:
      obligations: true
      prohibitions: false
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references:
      - instrument_type: regulation
        reference: "2016/679"
      - instrument_type: regulation
        reference: "2022/2065"
      - instrument_type: regulation
        reference: "2022/2065"
    recitals: []

  - article_number: 17
    article_title: Scope
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 17"
    applies_to_entities: []
    topics:
      - consumer_protection
    keywords:
      - sales contract
      - service contract
      - digital content
    contains:
      obligations: true
      prohibitions: true
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 18
      - target: Article 20
      - target: Article 19
      - target: Article 21
      - target: Article 22
    external_references: []
    recitals: []

  - article_number: 18
    article_title: Delivery
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 18"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - refunds
    keywords:
      - consumer
      - transfer
      - trader
      - goods
      - sales contract
    contains:
      obligations: true
      prohibitions: true
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 19
    article_title: Fees for the use of means of payment
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 19"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 20
    article_title: Passing of risk
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 20"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - liability
    keywords:
      - consumer
      - third party
      - trader
      - goods
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 21
    article_title: Communication by telephone
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 21"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 22
    article_title: Additional payments
    chunk_file: /consumer-rights/chunks/consumer-rights_t04_other_consumer_rights.md
    path: "Chapter IV > Article 22"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - refunds
    keywords:
      - consumer
      - consent
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: true
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 22a
    article_title: Harmonised notice and harmonised label
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 22a"
    applies_to_entities:
      - european_commission
      - consumers
    topics:
      - consumer_protection
      - committee_procedure
      - implementing_acts
    keywords:
      - consumer
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: true
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 5
        paragraph: "1"
      - target: Article 6
        paragraph: "1"
      - target: Article 27a
    external_references: []
    recitals: []

  - article_number: 23
    article_title: Enforcement
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 23"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
    contains:
      obligations: true
      prohibitions: false
      permissions: true
      definitions: true
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 24
    article_title: Penalties
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 24"
    applies_to_entities:
      - member_states
      - european_commission
      - consumers
    topics:
      - consumer_protection
      - liability
      - enforcement
    keywords:
      - consumer
      - data
      - cross-border
      - trader
      - distance contract
      - financial service
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: true
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references:
      - instrument_type: regulation
        reference: "2017/2394"
      - instrument_type: regulation
        reference: "2017/2394"
    recitals: []

  - article_number: 25
    article_title: Imperative nature of the Directive
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 25"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
    contains:
      obligations: true
      prohibitions: true
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 26
    article_title: Information
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 26"
    applies_to_entities:
      - member_states
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 27
    article_title: Inertia selling
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 27"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - consent
      - goods
      - digital content
    contains:
      obligations: true
      prohibitions: true
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 5
        paragraph: "5"
    external_references: []
    recitals: []

  - article_number: 27a
    article_title: Committee procedure
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 27a"
    applies_to_entities: []
    topics:
      - consumer_protection
      - committee_procedure
    keywords: []
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 28
    article_title: Transposition
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 28"
    applies_to_entities:
      - member_states
      - european_commission
    topics:
      - consumer_protection
    keywords: []
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 30
    external_references: []
    recitals: []

  - article_number: 29
    article_title: Reporting requirements
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 29"
    applies_to_entities:
      - member_states
      - european_commission
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - access
      - reporting
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references:
      - target: Article 3
        paragraph: "4"
      - target: Article 6
        paragraph: "7"
      - target: Article 6
        paragraph: "8"
      - target: Article 7
        paragraph: "4"
      - target: Article 8
        paragraph: "6"
      - target: Article 16
      - target: Article 16a
        paragraph: "2"
      - target: Article 16a
        paragraph: "9"
      - target: Article 16b
        paragraph: "7"
      - target: Article 16e
    external_references: []
    recitals: []

  - article_number: 30
    article_title: Reporting by the Commission and review
    chunk_file: /consumer-rights/chunks/consumer-rights_t05_general_provisions.md
    path: "Chapter V > Article 30"
    applies_to_entities:
      - european_commission
      - consumers
    topics:
      - consumer_protection
    keywords:
      - consumer
      - reporting
      - digital content
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 31
    article_title: Repeals
    chunk_file: /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
    path: "Chapter VI > Article 31"
    applies_to_entities:
      - consumers
    topics:
      - consumer_protection
      - final_provisions
    keywords:
      - consumer
      - financial service
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references:
      - instrument_type: directive
        reference: "2002/65/EC"
      - instrument_type: directive
        reference: "2007/64/EC"
    recitals: []

  - article_number: 32
    article_title: Amendment to Directive 93/13/EEC
    chunk_file: /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
    path: "Chapter VI > Article 32"
    applies_to_entities:
      - member_states
      - european_commission
      - consumers
    topics:
      - consumer_protection
      - final_provisions
    keywords:
      - consumer
      - access
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 33
    article_title: Amendment to Directive 1999/44/EC
    chunk_file: /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
    path: "Chapter VI > Article 33"
    applies_to_entities:
      - member_states
      - european_commission
      - consumers
    topics:
      - consumer_protection
      - final_provisions
    keywords:
      - consumer
      - access
      - reporting
      - trader
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 34
    article_title: Entry into force
    chunk_file: /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
    path: "Chapter VI > Article 34"
    applies_to_entities: []
    topics:
      - consumer_protection
      - final_provisions
    keywords: []
    contains:
      obligations: true
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: true
    internal_references: []
    external_references: []
    recitals: []

  - article_number: 35
    article_title: Addressees
    chunk_file: /consumer-rights/chunks/consumer-rights_t06_final_provisions.md
    path: "Chapter VI > Article 35"
    applies_to_entities:
      - member_states
    topics:
      - consumer_protection
      - final_provisions
    keywords: []
    contains:
      obligations: false
      prohibitions: false
      permissions: false
      definitions: false
      penalties: false
      delegated_powers: false
      implementing_powers: false
      rts_mandate: false
      its_mandate: false
      transitional: false
    internal_references: []
    external_references: []
    recitals: []